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Refund and Returns Policy

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Refund and Return Policy

At Roy Digital Solutions, we are committed to providing high-quality digital marketing courses to help you achieve your learning goals. This Refund and Return Policy outlines the conditions and guidelines for refunds on course purchases made through our website, https://roydigitalsolutions.online/ (the “Site”).

By purchasing a course on our Site, you agree to the terms outlined in this policy.

1. Digital Product Refund Policy

Since our courses are digital products, once you gain access to the course material, we generally do not provide refunds. However, we understand that issues may arise, and we are committed to customer satisfaction. Therefore, we offer refunds under specific circumstances outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • Technical Issues: You were unable to access the course due to technical issues on our end, which we were unable to resolve within a reasonable timeframe.
  • Duplicate Purchase: You accidentally purchased the same course twice. In this case, please contact us immediately for assistance.

Refund Requests Based on Dissatisfaction: We believe in the quality of our courses, and our content is carefully designed to meet high standards. However, if you are genuinely dissatisfied with a course, please contact us within 7 days of purchase, and we will review your case. Refunds in such cases will be provided at our discretion.

3. Non-Refundable Cases

We do not provide refunds in the following cases:

  • Completed Courses: If you have accessed more than 25% of the course content, the purchase is considered final, and a refund will not be issued.
  • Change of Mind: Refunds are not issued for change-of-mind requests after access to the course has been granted.
  • Promotional Offers: Courses purchased during a sale or with a discount code are not eligible for refunds.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to royn84546@gmail.com with your order details, including the purchase date, order number, and reason for the refund request.
  2. Review Process: Our support team will review your request within 5 business days and notify you of the decision.
  3. Refund Approval: If approved, refunds will be issued back to the original payment method within 10 business days.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Roy Digital Solutions
Email: royn84546@gmail.com